It has become increasingly important to take additional steps to ensure that the emails you send from CampMinder are delivered properly. To do this, you will need to add Sender Policy Framework (SPF) records to your domain.
An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to prevent spammers from sending messages with forged ‘From’ addresses that appear to come from your domain. We have noticed an increase in mail servers checking for this information recently, and therefore feel it’s important to bring it to your attention.
You’ll want to contact your DNS provider (usually your web host) and ask them to add an SPF record pointing to spf.campminder.com. This will tell receiving email servers that CampMinder is allowed to send emails on your behalf. Failing to take this step will increase the chances of your mail ending up in the recipient’s spam folder, or worse, bouncing completely.
To figure out who your DNS provider is click here
Here’s an example:
Click here to help you create the DNS entry that you will need.
This link explains in detail what the settings should be.
You should already have an SPF record for all outgoing email servers in your DNS. The idea was to ADD another one for spf.campminder.com.
Here is an example of Blue Star Camps’ SPF record:
v=spf1 include:spf.protection.outlook.com include:spf.campminder.com include:newmediaone.net ~all
You’ll notice their SPF record includes Outlook, CampMinder, and their hosting provider, newmediaone.net. This SPF record tells the Internet, “If an email comes from either of these three mail servers, then it is legitimately from our company. Otherwise, it may not be.
Your DNS server should already have SPF records for your other mail servers, so you should add another for CampMinder.
For instance, if you use Google Apps for email, you probably already have an SPF record that looks like this:
v=spf1 include:_spf.google.com ~all
By adding CampMinder, you would change it to look like this:
v=spf1 include:_spf.google.com include:spf.campminder.com ~all
If your domain does not already have an SPF record, you should add one that includes spf.campminder.com as well as any other mail servers from which your emails will originate. If you do not know what those servers may be, you should contact your email provider.
Please feel free to send me an email if you’re still having trouble.
Contact your server people and make it happen today. Your email is counting on you.